Sales Policies:

●    All prices exclude taxes, shipping, and any applicable import duties & import brokerage fees.
●    Additional incoming shipping charges apply for ordering heavy, large, or oversize products.
●    Prices, pictures, and specs are subject to change without notice. Manufacturer promotions, terms, conditions, and expiration dates are subject to the information provided by the manufacturer.
●    All orders are shipped Monday – Friday, excluding holidays, and must be received by 1 pm Pacific Time for us to ship in-stock orders the same day.
●    A minimum 50% non-refundable deposit is required for special order items. Some items may require pre-payment in full prior to order.
●    Equipment holds can be held for up to 24 hours, after which time the item is placed back with normal stock.
●    All items must be paid for in full, prior to leaving the Prime Gear warehouse.
●    Personal and third-party cheques are not accepted.
●    Overdue 30-day accounts will be charged 24% per annum (2% per month) and will be suspended.
●    All equipment warranties offered are exclusively those of the manufacturer.
●    All shipments are FOB Prime Gear warehouse. Prime Gear is NOT responsible for any losses or damage by the carrier or for delays in transport.
●    All tax exemption requests must have supporting documentation (ex. PST Registration Number, GST Relief Certificate, Native Exempt Status Card)
●    All products are available “while stock lasts”.
●    Pricing is valid for the time period stated on the quotation and is subject to change after this date. Item availability is subject to change without notice.
●    Although every effort has been made to avoid errors in descriptions and prices, we are not responsible for typographical errors.
●    Illustrations may feature accessories available at extra cost.
●    In stock orders are shipped out within 1-3 business days via Purolator or FedEx.


Payment Policies:

Prime Gear does not accept credit cards or the use of Square as acceptable payment on single or combined purchases greater than $5000 CAD. For transactions not utilizing 3rd party leasing, Prime Gear offers 11 convenient payment methods for any single or combined purchases up to $5000 CAD.
●    Cash
●    VISA
●    Mastercard
●    EFT – Electronic Funds Transfer
●    Wire Transfer
●    e-Transfer
●    Bank draft
●    Debit / Interact
●    Square (Terminal or Online)
●    American Express
●    Cheque*
*cheques only accepted from customers who have current and available credit on their previously approved account term

For payments greater than $5000, there are 7 convenient payment options available.
●    Bank draft
●    Wire Transfer
●    E -Transfer
●    EFT – Electronic Funds Transfer
●    Cash (2.5% fee per thousand)
●    Square Terminal or Online (+ 3 % CC Fee)
●    American Express (+ 4% CC Fee)
●    Cheque*
*cheques only accepted from customers who have current and available credit on their previously approved account term.


Pre-Order Product Policy:

●    I understand that by paying the Pre-Order Deposit, that I will have financing/funds in place when the order arrives, and I will pay the remainder balance owing within 2 weeks, or I will forfeit my deposit, and the product allocation.
●    For “Pre-Order” Status products, Prime Gear requires a small deposit to hold your place in line while waiting for the product to be released by the manufacturer. The deposit amount is decided by management on a case-by-case basis and is usually a small portion of the value of the product.
●    The deposit is refundable up until the point of the item shipping out from our supplier’s warehouse. Your sales rep will notify you, once your camera has been allocated, to let you know that it will be shipping out soon, and to start making arrangements for payment.
●    Once it ships from the supplier it is then non-cancellable. (And your deposit will be forfeited if cancelled)
●    If you order accessories with your camera pre-order, they are to be paid for separately, and are non-cancellable. (50% upon ordering, and 50% upon arrival at Prime Gear).

Return Policy:

●    All returns are subject to Management approval.
●    Special order items are non-returnable.
●    Opened media and software are non-returnable.
●    Return requests must be made in writing within 7 days of purchase.
●    Restocking fees may be applicable on all returns.
●    Products must be in their original, unopened box to be considered by Management for a full refund.
●    Any open box products approved for return by Management will be subject to a minimum 25% restocking charge.
●    Authorized Returns – in the event Prime Gear approves an item for return or exchange, regardless of reason, the client is solely responsible for said items, until they have physically been received by Prime Gear. Furthermore, the cost and facilitation will also be the responsibility of the client. Under no circumstances does Prime Gear bear any responsibility for the method of transport utilized for the return or exchange of the goods being returned.

Shipping Policy:

In-store pickup is available at our Burnaby location free of charge. We will notify you of the availability of the item(s) on your order and when they are ready for pick-up. Please note that when picking up your order, please bring in:
●    Copy of your pickup ID email
●    A Government issued ID and Credit Card used to place the order.
Oversized Items – Shipping Quote Required
●    For all oversized items and rural destinations, a custom shipping quote is required. Once your order has been placed, you will be notified by email of the shipping rate for your approval. Upon approval of the shipping quote, your order will be shipped out to you at your selected delivery method. (We will not charge your credit card until you have accepted the shipping quote.
●    All shipping times are estimated and dependent on the availability of the order item(s).